{"id":67984,"date":"2025-07-12T20:37:31","date_gmt":"2025-07-12T20:37:31","guid":{"rendered":"https:\/\/studentsclub.org\/homepage\/the-experience-mindset-changing-the-way-you-think-about-growth\/"},"modified":"2025-07-12T20:37:31","modified_gmt":"2025-07-12T20:37:31","slug":"the-experience-mindset-changing-the-way-you-think-about-growth","status":"publish","type":"post","link":"https:\/\/studentsclub.org\/homepage\/the-experience-mindset-changing-the-way-you-think-about-growth\/","title":{"rendered":"The Experience Mindset: Changing the Way You Think About Growth"},"content":{"rendered":"


\nPrice: $0.00<\/span>
(as of Jul 12, 2025 20:37:31 UTC – Details<\/span>)<\/small><\/i><\/p>\n

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A Wall Street Journal Bestseller! <\/p>\n

From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth<\/p>\n

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience \u2013 without considering the impact on your staff\u2014actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.<\/p>\n

Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale. It\u2019s not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders\u2014IT, Marketing, Sales, Operations, and HR\u2014with KPIs and ownership over outcomes. In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, you\u2019ll learn:<\/p>\n

How people, processes, technology, and culture contribute to the \u201cvirtuous cycle\u201d of EX and CX.Why the best companies have programs that minimize the customer\u2019s effort as well as the employee\u2019s effort (and how companies like Southwest and Best Buy get this right)How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.)What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can\u2019t improve what you can\u2019t measure.<\/p>\n

Employees are the heart of your business. If you want to remain competitive in today\u2019s marketplace, investing in people is no longer a nice-to-have, but rather a must have.<\/p>\n

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Customers say<\/h3>\n<\/div>\n

Customers find the book delivers impactful insights, with one review highlighting how it challenges traditional thinking about growth. The book receives positive feedback for its readability, with one customer describing it as a transformative read.<\/span><\/p>\n

<\/path><\/path><\/path><\/path><\/path><\/path><\/g><\/rect><\/clippath><\/defs><\/svg><\/span>AI Generated from the text of customer reviews<\/span><\/path><\/path><\/path><\/path><\/path><\/path><\/g><\/rect><\/clippath><\/defs><\/svg><\/span><\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and […]<\/p>\n","protected":false},"author":1,"featured_media":67985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","fifu_image_url":"https:\/\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg","fifu_image_alt":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[102],"tags":[],"class_list":{"0":"post-67984","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-self-help"},"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=1500&resize=1500,1500&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=1500&resize=1500,1500&ssl=1",1500,1500,true],"thumbnail":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=150&resize=150,150&ssl=1",150,150,true],"medium":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=300&resize=300,300&ssl=1",300,300,true],"medium_large":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=768&resize=768,0&ssl=1",768,0,true],"large":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=1024&resize=1024,1024&ssl=1",1024,1024,true],"1536x1536":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=1536&resize=1536,1536&ssl=1",1536,1536,true],"2048x2048":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=2048&resize=2048,2048&ssl=1",2048,2048,true],"td_0x420":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=0&resize=0,420&ssl=1",0,420,true],"td_80x60":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=80&resize=80,60&ssl=1",80,60,true],"td_150x0":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=150&resize=150,0&ssl=1",150,0,true],"td_218x150":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=218&resize=218,150&ssl=1",218,150,true],"td_300x0":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=300&resize=300,0&ssl=1",300,0,true],"td_324x400":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=324&resize=324,400&ssl=1",324,400,true],"td_485x360":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=485&resize=485,360&ssl=1",485,360,true],"td_696x0":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=696&resize=696,0&ssl=1",696,0,true],"td_1068x0":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=1068&resize=1068,0&ssl=1",1068,0,true],"td_1920x0":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=1920&resize=1920,0&ssl=1",1920,0,true],"woocommerce_thumbnail":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=300&resize=300,300&ssl=1",300,300,true],"woocommerce_single":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=600&resize=600,0&ssl=1",600,0,true],"woocommerce_gallery_thumbnail":["https:\/\/i1.wp.com\/m.media-amazon.com\/images\/I\/71jBEi7Oh7L._SL1500_.jpg?w=100&resize=100,100&ssl=1",100,100,true]},"uagb_author_info":{"display_name":"Musadiq hussain","author_link":"https:\/\/studentsclub.org\/homepage\/author\/musadiqhussain1306gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Price: (as of – Details) A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and…","_links":{"self":[{"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/posts\/67984"}],"collection":[{"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/comments?post=67984"}],"version-history":[{"count":0,"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/posts\/67984\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/media\/67985"}],"wp:attachment":[{"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/media?parent=67984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/categories?post=67984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/studentsclub.org\/homepage\/wp-json\/wp\/v2\/tags?post=67984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}